Patton’s Picks: The Design of Everyday Things by Don Norman

Leadership Resources for the Philanthropic Sector

When something doesn’t work, leaders often blame people. Don Norman suggests we should first examine the design.

In The Design of Everyday Things, Norman shows how poor systems create frustration, while thoughtful design makes excellence easier. This lesson applies directly to nonprofit operations and governance.

Why this matters for nonprofit leaders:

• Confusion is often a systems flaw
• Clear design increases accountability
• Better processes reduce burnout

Three Mastermind Skills Strengthened:

• Financial & Operational Management - well-designed systems improve performance
• Governance & Ethical Leadership - clarity prevents confusion and misconduct
• Change Management & Adaptability - redesign enables progress

Leadership takeaway: If your team keeps making the same mistakes, redesign the system - don’t just retrain the people.

Learn more about the Mastermind Program here.

Dr. Patton McDowell, CFRE, MBA, is the creator of the innovative Mastermind Leadership Program, a unique offering designed to elevate nonprofit leaders through comprehensive training and peer collaboration. He is also the author of the best-selling book, Your Path to Nonprofit Leadership, and host of the weekly podcast with the same name, available here. Patton has guided hundreds of nonprofit leaders to help them achieve their fullest potential. A Certified Fundraising Executive and Master Trainer for AFP Global, he serves as Director of the Institute for Philanthropic Leadership.

Leave us a comment below! We would love to hear from you!